PRIVACY POLICY

GENERAL TERMS AND CONDITIONS FOR THE PROTECTION OF PERSONAL DATA

GENERAL PROVISIONS

These General Terms and Conditions for the Protection of Personal Data apply to personal data located on and processed through this website — that is, data collected and stored by Dinsar d.o.o., Strmečka Street 84, Zagreb, from users who are natural persons (data subjects).

Dinsar collects personal data for the purpose of concluding and fulfilling sales agreements, maintaining records of customer orders, uniquely identifying users, conducting business analysis, marketing, implementing loyalty programs, product delivery, preparing documentation related to sales, providing technical support, and authorizing payments via credit and debit cards.

As the provider of website services, Dinsar is committed to protecting privacy and personal data. Users are kindly asked to read these General Terms and Conditions to better understand what information Dinsar collects, how it is used, and for what purposes.

If a user has any questions regarding personal data protection, they may contact Dinsar directly via e-mail at info@dinsar.hr 

Users are kindly requested to read these General Terms and Conditions for the Protection of Personal Data carefully. By submitting personal data through the website and agreeing to the Terms of Use, the user confirms that they have read, understood, and agree with these General Terms and Conditions, and consents to the collection, processing, and use of their personal data in accordance with them.

If a user does not agree with the Terms of Use or these General Terms and Conditions for the Protection of Personal Data, they are obliged to leave and refrain from using the website.

For all matters not specifically regulated by these General Terms and Conditions for the Protection of Personal Data, the General Terms of Use of the website shall apply.

CHANGES TO THE GENERAL TERMS AND CONDITIONS FOR THE PROTECTION OF PERSONAL DATA

Dinsar reserves the right to modify or amend these General Terms and Conditions for the Protection of Personal Data at any time by publishing the revised text on the website. Any changes or amendments take effect immediately upon publication.

The user, as the data subject, is responsible for reviewing and familiarizing themselves with the current version of these General Terms and Conditions prior to submitting any personal data.

PERSONAL DATA PROCESSED AND USE OF PERSONAL DATA

On the website www.dinsar.hr, Dinsar collects the following personal data from users (data subjects): first and last name, password, phone number, address, e-mail address, shipping address, billing address, postal code, city, date of birth. Access to users’ personal data may be provided, within the scope of their professional duties related to the execution of sales contracts, to the following categories of entities: legal entities involved in the performance of the sales contract such as delivery services, accounting firms, IT support providers, marketing service providers, affiliated companies, and public authorities that are legally entitled to request such data. Dinsar maintains records of all such personal data disclosures.

By providing personal data, the customer grants consent for Dinsar to process such data for its own records and statistics, for building a customer database, notifying users about products and services, providing delivery information, sending promotional materials, improving customer relationships, and enhancing services.

Dinsar may share this data with third parties for the purpose of fulfilling contractual obligations, protecting user interests, preventing misuse, and gaining better insight into and understanding of user needs — all with the goal of improving service quality and customer satisfaction.

Dinsar will retain personal data only as long as necessary for the purposes outlined in these Terms and Conditions.

Dinsar ensures that personal data is stored securely (with reasonable administrative, technical, and physical safeguards to prevent unauthorized use, access, disclosure, copying, or modification) and accessible only to authorized personnel.

Dinsar undertakes to provide users with access to their personal data in its possession, to ensure that such data is accurate, complete, and up-to-date.

If users request correction or deletion of their personal data, Dinsar will modify or remove such data accordingly.

Personal data necessary for order fulfillment is shared exclusively with business partners responsible for delivering the customer’s order or for addressing printed promotional materials.

Dinsar does not record or store users’ transactional payment data required for card payments.

All personal data within Dinsar’s records are properly safeguarded against accidental or intentional misuse, destruction, loss, unauthorized modification, or access.

The Data Controller has implemented appropriate technical, personnel, and organizational security measures necessary to protect personal data from accidental loss or destruction, unauthorized access, modification, disclosure, or misuse, and has required all personnel involved in data processing to sign confidentiality agreements.

Users of www.dinsar.hr have the right to obtain information regarding the collection and processing of their personal data from the Data Controller. Within 30 days of receiving a written request, the Data Controller shall provide each user (or their legal representative/attorney) with:

• confirmation as to whether personal data concerning them are being processed;
  
  
• information in understandable form about data being processed and their source;
  
  
• access to the record of personal data processing and to their personal data contained therein, including copies, extracts, or printouts indicating the purpose and legal basis of collection, processing, and use;
  
  
• information about who received their data, for what purpose, and on what legal grounds;
  
  
• an explanation of the logic behind any automated processing concerning them.
  
  

The Data Controller must, upon request of the user (or their representative), supplement, amend, or delete personal data if such data is incomplete, inaccurate, or outdated.

Regardless of a user’s request, if the Data Controller determines that any personal data are incomplete, inaccurate, or outdated, they shall correct or update them on their own initiative.

The Data Controller must notify the data subject and all recipients of the data about any corrections, amendments, or deletions within 30 days.

When users engage in certain activities on the website — such as creating an account, using the online store, completing surveys, submitting comments, posting content, participating in contests or prize draws, sending feedback, requesting service information, or applying for a job — Dinsar may request additional personal data. In such cases, before providing any additional data, the user is required to review and consent to these General Terms and Conditions for the Protection of Personal Data as they apply to the additional information.

Depending on the activity, some requested data may be mandatory and some voluntary. If a user does not provide the required data for a specific activity, they may not be able to participate in that activity.

Dinsar collects and uses personal data to enable users to access services and activities via the website, to improve website performance, to build a user database for service enhancement and/or marketing purposes, to contact users with marketing communications, to improve advertising and promotional activities, and to analyze website usage.

Personal data may also be used for troubleshooting, administrative purposes, and establishing contact with users.

By providing personal data and accepting these General Terms and Conditions for the Protection of Personal Data, the user agrees that Dinsar and the entities listed herein may contact them regarding promotional activities, products, and services.

PROVISION OF PERSONAL DATA

By providing personal data under these General Terms and Conditions for the Protection of Personal Data, the user consents to Dinsar sharing their personal data with its affiliated/related entities for the purposes of marketing, conducting marketing and promotional activities, and delivering marketing communications.

Any other disclosure of personal data to third parties may be carried out solely in accordance with the legal provisions governing personal data protection.

CORRECTIONS AND UPDATES OF PERSONAL DATA

Dinsar believes every data subject should be able to ensure the accuracy, completeness, and currency of their personal data. If a user believes their personal data is incomplete, inaccurate, or not up to date, they may contact us at info@dinsar.hr to request the appropriate supplementation, modification, or deletion of personal data.

Dinsar recommends that users update their personal data as soon as any changes occur. Users may also request the deletion or removal of their account information.

DATA SECURITY

Dinsar places great importance on the protection of personal data and has implemented various safeguards to protect users’ personal data. Users can access their personal data on the website using a password and e-mail address.

CONFIDENTIALITY OF THIRD-PARTY DATA

These General Terms and Conditions for the Protection of Personal Data apply only to the use and processing of data collected by Dinsar from data subjects. Other websites accessible through this website have their own privacy statements and data collection policies, as well as their own rules for use and disclosure. If a user visits one or more other websites via this website, users are advised to review the privacy statements of those sites. Dinsar is not responsible for the practices and conditions of third parties.

OTHER DATA

In addition to personal data, Dinsar may request other information from users that does not identify them and is not considered personal data (for example, information about site usage, computer, internet service provider, preferences, hobbies, interests, activities). Such information enables higher-quality, more precise, and more personalized content selection for users, improvements to the website, and further targeting and customization of its content. Based on this information, Dinsar can learn which content is most popular among which users.

COOKIES

USER PRIVACY

In accordance with European Union law, we inform users that this website uses cookies to ensure the highest quality of service.

Cookies in the user’s browser enable us to ensure the operation of all portal functions, tailor certain content specifically to individual users, and continuously improve the portal through analytics.

Users can configure how cookies are stored in their browser settings. To improve the browsing experience, we need to store a small amount of information (cookies) on the user’s device. Over 90% of all websites use this practice, but under EU regulations effective March 25, 2011, we are required to obtain user consent before storing cookies. By using this website, the user consents to the use of cookies. By blocking cookies, the user can still browse the site; however, some features may not be available.

WHAT IS A COOKIE?

A cookie is information stored on a user’s device by a website they visit. Cookies typically store user settings for a website, such as preferred language or address. Later, when the user reopens the same website, the browser sends back the cookies associated with that site. This enables us to display information tailored to each individual user.

Cookies can store a wide range of information, including personal information (such as a user’s name or e-mail address). However, such information is stored only if the user enables it—websites cannot access information for which the user has not granted permission, and they cannot access other files on the user’s device. The default activities of storing and sending cookies are not visible to users. Nevertheless, users can change their browser settings to choose whether to approve or reject requests to store cookies, to automatically delete stored cookies when closing the browser, and similar.

TYPES OF COOKIES

PERSISTENT COOKIES

Persistent (stored) cookies remain on the device after the browser is closed. Websites use them to store data such as login credentials, language settings, or cookie preferences so you don’t have to re-enter them during subsequent visits. Persistent cookies can remain on your computer or mobile device for days, months, or even years.

SESSION COOKIES

Session (temporary) cookies are removed from the device after the browser is closed. Websites use them to store temporary data, such as the last few pages you visited on the site or items in a shopping cart on an e-commerce site.

COOKIES BY SOURCE

FIRST-PARTY COOKIES

First-party cookies come from the website you are viewing and can be either persistent or session cookies. They allow websites to store data for reuse during your next visit.

THIRD-PARTY COOKIES

Third-party cookies come from other websites that are present on the site you are viewing (e.g., through embedded content or tags). These cookies can track internet usage on the site you are viewing for marketing purposes.

COOKIES BY FUNCTION

• Technical cookies — strictly necessary (always active): Required for the website to function and cannot be disabled in our systems. They are typically set in response to your actions that constitute a request for services, such as your cookie preferences, logging in, or filling out forms. You can set your browser to block these cookies or alert you about them, but some parts of the site will not function. These cookies do not store any information that can identify you.
  
  
• Functional cookies (can be disabled): Enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not enable these cookies, some features may not function properly.
  
  
• Marketing cookies (can be disabled): Allow us to record visits and traffic sources so we can measure and improve the performance of our website. They help us know which pages are the most and least popular and see how visitors move around the site. All information collected by these cookies is aggregated and therefore remains anonymous. If you do not enable these cookies, we will not know when you visited our site and will be unable to monitor its performance. They do not directly store personal preferences but are based on a unique identification of your browser and internet device. If you do not enable these cookies, you will encounter less targeted advertising.
  
  

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). We use an integration method that anonymizes your IP address. Google Analytics uses cookies to analyze your use of the website. Information generated by the cookie about your use of this site (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compiling reports on website activity for website operators. Google may transfer this data to third parties where required to do so by law or where such third parties process the data on Google’s behalf. Google will not associate your IP address with any other data held by Google. See Google’s Privacy Policy here: https://policies.google.com/privacy. Google has developed a browser add-on to prevent your data from being used by Google Analytics JavaScript (ga.js, analytics.js, dc.js). You can download it here: https://tools.google.com/dlpage/gaoptout.

HOW TO ACCEPT OR REJECT COOKIES

A cookie settings banner is located in the footer of this website. After making your selections, you can reset cookie settings to their default values at any time via the footer.

• By selecting “Accept all cookies,” you consent to storing all of the cookies listed above on your computer or mobile device.
  
  
• By selecting “Accept only necessary cookies,” only strictly necessary technical cookies will be stored on your device.
  
  

If you disable cookies, you may not be able to use some features of this website.

Additionally, you can accept or reject some or all cookies by adjusting your browser settings. For information on how to change settings in commonly used browsers, please visit the help pages for Mozilla Firefox, Google Chrome, Microsoft Internet Explorer/Edge, Apple Safari, or Opera. Some browsers allow you to browse in “private/incognito” mode, limiting the amount of data stored on your device and automatically deleting persistent cookies when you finish a browsing session. There are also many third-party applications that you can add to your browser to block or manage cookies. You can delete cookies previously set in your browser by selecting the option to clear browsing history and including the option to delete cookies. For more detailed information about cookies and how to manage browser settings, visit https://www.allaboutcookies.org/.